In June, Google decided to update Google Play with a very useful feature for developers: the ability to respond to the user reviews attached to their apps in the store. The feature is an important one ...

Tiger Global Management-backed Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired video chat software 1Click.io for an undisclosed amount. This acquisition ...

Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy for ...

TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support and team collaboration, today announced that its remote assistance platform is ...

Bangalore-based startup Chatimity is the latest in a series of acquisitions made by customer engagement software provider Freshdesk in a little over a year. Chatimity, founded in May 2011 by former ...

Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired social recommendations platform Frilp. Once integrated into its offering, Freshdesk can offer Frilp as a ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

Freshdesk, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previous investor Accel Partners participating.

Chennai-based enterprise software startup FreshDesk has acquired mobile-first user engagement platform Konotor. The third acquisition by the startup in 2015 depicts its mission to deliver omni-channel ...