Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to ...

And with all that, there seems to be no time to figure out how to recover from burnout. It can be hard to get up in the morning, feel motivated to get ready, concentrate and be energized at work. You ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...

This article was republished with permission from WTOP’s news partners at Maryland Matters. Sign up for Maryland Matters’ free email subscription today. This content was republished with permission ...

Preventing burnout involves implementing self-care practices and setting healthy boundaries. It also involves regularly assessing and adjusting one’s workload to maintain a sustainable balance between ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.