The past decade has seen an unprecedented level of concern and action focused on improving the quality of American health care. Catalyzed in part by two Institute of Medicine (IOM) reports—To Err Is ...
The following is excerpted from Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management by Bahadir Inozu, Dan Chauncey, Vickie Kamataris, and Charles ...
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