Often dismissed as a ‘soft’ discipline, it’s actually the most practical route to value creation. We have a growing problem ...

The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

LMI planned to be active in 2024 on the acquisition front and has made its first move on that leg of the company's strategy to be a more formidable player in digital transformation. By purchasing JJR ...

In business, meaningful growth can’t happen without innovation. But innovating for innovation’s sake does not accomplish much. Instead of focusing on business transformation in a silo, it is more ...

In the complex and ever-evolving landscape of state and local governments, the need for modernization that addresses citizens’ frustrations is more important than ever. Human-centered design is a ...

The healthcare sector in the United States is in the midst of transformational modernization. Taking lessons learned from the global COVID-19 pandemic, health sector leaders and government officials ...

Humanizing the customer experience (CX) has become the north star for brands, helping businesses scale their revenue growth and building long-term loyalty and brand trust. In fact, a study conducted ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...