In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Your small business may have the best products, lowest prices and smartest people, but it all goes for naught if potential customers don't believe your company has the market heft to put it all ...

While the Internet has become a global village, people who lack the right technology are often left out of the conversation. Smartphone adoption is ubiquitous in some parts of the world and rapidly ...

Netxcell announced the launch of its Single IVR (Interactive Voice Response) advanced technology platform. The Single IVR system enables corporates, telecom subsrcibers and anyone using the system to ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Deep neural networking entered the consumer space with applications such as Apple's Siri and Microsoft's Cortana, but the technology's use in business contexts was limited until [24]7 brought it to ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

IVR Technology Group will use Fundtech's Total Transact credit card gateway technology to add payment services to its Pay-by-Phone virtual terminal. IVR Pay-by-Phone gateway combines ACH capability ...

The fault isn’t IVR technology itself, but system design that keeps customers away from live agents at any cost. But when IVR works better as a barrier than as a gateway, callers are required to work ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...