Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...