Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

Consistent procedures increase your odds of performing consistent, high-quality work. A Standard Operating Procedure, or SOP, is a document that provides step-by-step instructions on how to perform a ...

Document workflow is all encompassing: from invoicing to email, it touches every aspect of a business. Here, Abe Niedzwiecki, vice president of technology of document management software and workflow ...

Yet procedures are essential. They maintain control, ensure consistency, enable training of your growing staff, avoid issues with legislative regulators and authorities, demonstrate due diligence and ...

As I’ve explained in a previous post, replacing PowerPoint presentations with hard-copy briefing documents is an incredible timesaver and productivity boost, so much so that banning PowerPoint might ...