It’s important to handle a client who's gone MIA in a professional way that preserves both the agency's reputation and its capacity to deliver results for all clients.

The Interview Approach The core strategy involves hosting interviews with individuals who represent the perfect client profile for a business. For example, a professional whose business targets ...

2. Start with the client. Teams often begin the interview prep process by focusing on their strengths. Instead, start by identifying and agreeing on the client's concerns about the project.

What are a consultant’s obligations to a client whose project timeline is just dragging on indefinitely? I have a client who expected work to be completed over a short amount of time (about 6 ...