How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

In early September, a senior mechanical engineering class at Calvin University was asked this question: “What would it take ...

C onversations about soft skills are often, well, soft. While most executives believe skills like communication or ...

Landing your next — or first — great job is all about marketing yourself to employers. You need to develop the skills employers are looking for and be able to showcase those hard-earned skills to get ...

In our tech-driven world, the value of human connection can’t be overstated. While mastering technical skills is essential, students must also develop soft skills like communication, collaboration and ...

Among soft skills, professionalism ranked second — potentially hinting at the younger generation of workers being laid-back, ...

Opinions expressed by Entrepreneur contributors are their own. Teaching — and measuring — hard and soft skills are uniquely different. It’s far easier to teach and measure hard skills, and usually, ...

CEDAR RAPIDS - So you've got degree from a good university. And you graduated with honors, after landing several internships that gave you credible experience to include in your growing resume. But ...

When employees have significant gaps in their soft skills there are significant negative consequences: Potentially good hires are overlooked. Good hires go bad. Bad hires go worse. Misunderstandings ...

Effective leaders of groups, teams, and organizations typically rely on a diverse collection of “soft skills” they’ve picked up over their careers that help them manage projects successfully, inspire ...

Eric Friedman is the Founder and CEO of eSkill, a global leader in skills testing and behavioral assessment solutions for employers. For quite some time now, businesses throughout the United States ...