From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Adding a chat feature to a store website is a simple way to stay in contact with customers, quickly answer questions and even close sales. When COVID-19 sent retail sales staffs off the sales floor ...

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, ...

Use the Faces feature to find cute girls to talk to Create your account, and immediately start chatting Receive 20 credits for free when you create your account Talkliv is one of the best online chat ...

For a few fleeting hours on Thursday, the best social media site was the customer service chat on the craft store Michaels’ website. After a viral tweet drew attention to the site’s chat function, ...

A key ingredient to success in the customer service industry is enthusiasm. This component is crucial to both gaining and retaining customers. Whether you’re on the phone, face to face, emailing or ...