When was the last time you tried calling customer care? Was it hard just to locate ‘customer support’ on the brand’s app or site? Did you have to jump through hoops just to get the option to speak to ...

In June, (Issue 153), we asked the Northumberland County Council (NCC) some tough questions about the new school. Now we put ...

YouTuber “Schlep" built a huge following tracking down alleged child predators on Roblox before being kicked off. The ...

Following a 50% increase in knowledge base coverage, Yotpo has renewed its collaboration with Quack to continue scaling AI-powered CX. SAN FRANCISCO, Nov. 12, 2025 /PRNewswire/ -- Quack, the proactive ...

If you’ve ever noticed that millennials are very accommodating, you’re not alone. In fact, millennials themselves are picking up on the fact that they tend to prioritize everyone else and put their ...

Roblox is to become the first major gaming platform where facial age verification will be mandatory to access any chat features. In 2024, the platform averaged over 80 million players a day, ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

We may earn a commission from links on this page. In a world that seems increasingly determined to keep us apart, we’re all bound together by at least one universal experience: the frustration of ...

The MarketWatch News Department was not involved in the creation of this content. Customer Experience Expert Dan Gingiss on Earning and Keeping Customer Loyalty in a Crisis US Flight Reductions Put ...

A mother and her 14-year-old son living in Oklahoma County have filed a lawsuit against 'Roblox,' alleging sexual exploitation.

Imagine having an on-call research assistant that can analyze mountains of work and web data to give you insightful expertise in minutes, whether you’re preparing for a big meeting, brainstorming new ...