Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

One great thing about modern technology is the ability to color match paint. Sure, there are a lot of other great advancements, but it’s pretty cool to be able to take an item to a hardware store, ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

Officials said the break caused pavement to buckle in several areas. 1 in Cincinnati neighborhood taken to hospital after injured in stabbing Police said the incident appears to be domestic in nature.