Customer Service Excellence Course - Effective Training Programs
Customer Service Excellence Course - Effective Training Progra…
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When a tech runs work on the side, it doesn’t just cost you money...it costs you credibility. You can’t fix what you don’t track. That’s why great leaders turn the lights on. They track every lead, review every quote, and make it clear that honesty isn’t optional. But rules alone don’t stop side jobs...culture does. Role-play tough conversations. Teach why integrity matters. Make it safe to speak up, and quick to correct. When your team knows you protect the company and the people in it, loyalty
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If something is proudly displayed in a customer’s home, it’s there for a reason. That family photo, that trophy, that veteran’s flag...those are conversation openers. Ask about them. Be curious. You’re not being intrusive, you’re being human. People want to feel seen before they trust you with their home. Just use common sense, if it’s weird or private, skip it. But if it’s front and center, it’s an invitation to connect. Be the tech who notices what matters. Curiosity builds comfort. | Service
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